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Glossary

Process innovation

Implementation of new or significantly improved production or delivery methods and supporting methods in range of goods and services. Production methods involve the techniques, equipment and software used to produce goods or services. Delivery methods concern the logistics of the firm and encompass equipment, software and techniques to source inputs, allocate supplies within the enterprise, or deliver final products. Process innovations include new or significantly improved methods for the creation and provision of services. They can involve significant changes in the equipment and software used in services-oriented enterprises or in the procedures or techniques that are employed to deliver services. Process innovations also cover new or significantly improved techniques, equipment and software in ancillary support activities, such as purchasing, accounting, computing and maintenance.

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